Privacy Policy - Real Turkey Tours

1. Use of the Chatbot

By using our public chatbot, you agree to interact responsibly and avoid submitting content that is:

• Violent, sexually explicit, discriminatory, or offensive
• Containing personal details (e.g., names, addresses, ID numbers)
• Containing sensitive financial information

The chatbot is designed to assist with travel-related questions in Turkey. It is for informational purposes only and may not always provide accurate or up-to-date answers.

When you use the chatbot, we log your prompts, the chatbot's responses, and any feedback you provide, along with general location (e.g., country or city) and timestamps. This information is anonymized or pseudonymized and used solely to improve the service.

2. What We Collect

We may collect the following:

• Chatbot prompts, responses, and user feedback
• Emails or messages sent to info@realturkeytours.com
• Public messages, comments, or suggestions on our official social platforms

This data is used solely for improving our chatbot and content. We do not store or associate names, email addresses, or usernames with this data.

3. What We Do Not Collect or Accept

We do not collect or want to receive:

• Credit card or bank information
• National ID numbers or sensitive personal documents
• Names, phone numbers, or addresses

Please do not send such information via the chatbot, email, or social media. We do not offer services that require payment or personal identification.

4. Cookies and Analytics

We use only essential cookies needed for site functionality. No advertising or tracking cookies are used. If we use any analytics tools, they are privacy-focused and do not collect personally identifiable data.

5. Data Retention and Storage

Chatbot logs and feedback are stored securely for up to 12 months and used to improve system performance. Emails and social messages may be kept as internal references but are not linked to any identifiable data.

6. Children's Privacy

This website is not intended for children under 13. We do not knowingly collect information from minors.

7. Your Rights

If applicable in your region, you may request access to, or deletion of, any data associated with you. While we generally do not retain identifiable data, you may contact us at info@realturkeytours.com with any questions.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.